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Category: Support

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Fidoo card renewal

When to renew the card

The standard validity of each payment card is three years. This way, you can always find the month and year to which it applies on your credit card. You will not be able to pay with the card after this date. To avoid a situation where your card is no longer valid and you do not have a new – renewed card available, we automatically start the process of card renewal in advance, i.e. issuing a new card with the same number and a new three-year validity period.

Who can renew the card

  • Two months before the card expires, we inform both the Fidoo’s main administrator and the cardholder that the card is about to expire.
  • From this point on, the chief administrator has a few weeks to decide whether or not to renew your card.

How to confirm receipt of a renewed card

Web app

  1. Tasks section – Renewal card acceptance confirmation – Open.
  2. Check the Receipt Confirmation box and type Confirm.

Mobile app

  1. Bottom menu More – Tasks – click on the Renewal card acceptance confirmation task .
  2. Select Accept Card, the card becomes active.

Frequently asked questions about the web or mobile application

By confirming receipt of the card and activating it, the original card will no longer function and only the renewed card with a new validity period will be valid. So always make sure you already have a new card before confirming receipt of your card.

The original card will expire at the end of its validity and the renewed card will remain inactive until you activate the card by confirming its acceptance.

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Money on the card

Finding your card balance

Web app

  1. My Finance – Cards – If you have multiple cards, go to Card Information and select the card whose balance you want to see.
  2. In on the right side of the screen you can see the available balance on the card and the amount blocked.
    Balance on the card

Mobile app

  1. Bottom menu – Cards – click on the card whose balance you want to see.
  2. In card details you can see the available balance on the card and the amount blocked.
    Mobile card balance

Request for top-up

Web app

  1. My Finance – Cards – If you have more than one card, go to Card Information and select the card you want to top up.
  2. Click on Top up card (top right).
  3. Enter the amount and select Top Up.

Mobile app

Play Video
  1. Bottom menu – Cards – click on the card you want to top up.
  2. Select Charge Card and enter the amount.
  3. Confirm by clicking on the pipe (top right).

Frequently asked questions about the money on your card

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Card acceptance and activation

Activating a new card

Play Video

Web app

  1. Section Tasks – Card Acceptance Confirmation – Open.
  2. Check the Receipt Confirmation box and type Confirm.
  3. Enter the password you use to log in to the app, the card PIN is displayed and the card becomes active.
Play Video

Mobile app

  1. Bottom menu Next – Tasks – click on the Card Acceptance Confirmation task .
  2. Check the box with acceptance confirmation and select Accept Card.
  3. Enter the password you use to log in to the app or your biometric and select Authorise.
  4. The card PIN is displayed and the card becomes active.

Fidoo Card Activation FAQ

A prepaid Mastercard issued to an employee (as a personal card) or to a team (as a team card). You can pay with it all over the world – or wherever Mastercard is accepted.

The Fidoo card is neither debit nor credit, it is prepaid. You can top up your Fidoo account using the Fidoo app and you can only spend up to the top up amount.

The card can only be activated by the user who is listed as the cardholder Only this person can find the task to take over a new or renewed card in his/her application.

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My profile

Each Fidoo user has a profile where they can manage and set up their information.

Change of telephone contact

  1. In the web app, click on your name (top left) – My Profile – the green Change icon icon next to your phone number.
  2. Enter the new phone number and Save number change.
    Change your phone number
  3. Enter the six-digit code you received for your new phone and go on.
  4. In case you do not have access to the application, please request a change of telephone contact for the main administrator of the application.

Setting up the Shortcut feature

  1. In the web app, click on your name (top left) – Proxy.
  2. Select Add Shortcut, select a shortcut from the list of users, and enter the shortcut time.
    Setting up a crowd
  3. Confirm with the Set button.

Adjusting the queue time

  1. In the web app, click on your name (top left) – Proxy.
  2. For the shortcut you want to edit, select Edit.
  3. Adjust the time and confirm with the Set button.

Termination of the crowd

  1. In the web app, click on your name (top left) – Proxy.
  2. For the queue you want to terminate, select Terminate.
  3. Confirm with the End Shortcut button.

Login to the account of the represented person

Web app

  1. Click on your name (top left) – Switch user.
  2. Select the user you want to represent.

Mobile app

  1. After logging in, information about the possible crowd will appear for a few seconds, click on
    Switch
     or select

    Next.


  2. Click on your name in green and select the person you want to represent.

Setting up notifications in a queue

  1. Click on your name (top left) –
    My profile.
  2. Select a tab
    Notifications.
  3. If you have notifications set up on your company, tick
    Individual settings.
  4. Scroll through to turn on/off the Notifications section of the Tab, and
    Save
    .

Frequently asked questions about representation

You will always receive an informational email when you set up, change or terminate a shortcut.

Web app

  1. Click on your name in the top left corner.
  2. Select Back to my account from the menu. The app will then switch you to your account.

Mobile app

  1. Click on Next and the name of the person you are representing in green.
  2. Select My Profile.

The moment you switch to the represented profile, the personal profile field turns purple. You can get back to your account the same way.

The representative will see and do almost everything that the represented user is entitled to. However, there are some sensitive areas that the representative will not be able to access or see, but will not be able to edit.

In the profile of the represented user:

  • change password
  • view of sensitive information
  • modifications in the profile
  • permanent card blocking and PIN display
  • acceptance of the renewed card

Generally in the application:

  • setting roles and rights
  • approval settings
  • view of Fidoo account
  • charging cards
  • AML acts

Change language version

Web app

  • Click on your name (top left) – Change language and select.

Mobile apps for iOS

  1. On your phone, select Settings and find the Fidoo app.
  2. Click on Language and select the variant you want to use.

Mobile apps for Android

The Fidoo app is set up according to the language settings on your phone as follows:

  • The phone is set to Czech and Slovak language, the application is in Czech.
  • The phone is set to any other language, the app is in English.

Change your login password

  1. In the web app, click on your name (top left) – Change password.
  2. Enter the original and new passwords and confirm with the Change Password button.

Switching between multiple companies

If you are elected as a so-called. super user, you will receive an email accepting or rejecting the role.

  1. In the web app, click on your name (top left) – Switch company.
    Switching companies in FIdoo
  2. Click on the selected company to be redirected.

Notification settings

  1. In the web app, click on your name (top left) –
    My profile.
  2. Select a tab
    Notifications
    and tick
    Individual settings.

  3. Slide the button

    /


    to turn on/off


    messages or notifications, and


    Save


    .

Frequently asked questions about my profile

The main administrator provides support to all users of the Fidoo application. So if you need to find out who in your company has this role, do the following:

  1. Log in to the web app.
  2. In the bottom left corner, click Main Administrators.
  3. This will open a window with information about the administrators.
  1. Make sure you’ve set up notifications to be sent directly to you in the downloaded Fidoo mobile app:


    Next – Settings – Push notifications
     – The slider is on (shown in green)
  2. Check the notification settings on your phone:

    Settings – Notifications
     – Find and select the Fidoo app.
    Enter
    Find and select Fidoo and select Fidoo.
    .

Sometimes it happens that when the phone with iOs is set to “silent mode” i.e. has the side button switched in the down position (you can see red) – push notifications are not displayed.

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Notification Centre

There are 4 sections in Fidoo on the left side where you will receive notifications if Fidoo wants to tell you something.
Fidoo Notification Centre

Approvals

  • Approval only applies to the role of Approver.
  • There you will be notified if you have any items to approve.
    Notification Approval

Tasks

  • Necessary actions that you should do because if you don’t do them, something will happen or something is stuck.
  • This could ben, for example:
    Notification tasks
  1. User identification requirement (AML proxy role only)
  2. Setting rights for users (Main Administrator role only)
  3. Taking over a Fidoo card

Note

  • Here is the information regarding your transcriptions.
  • For example:
    Notification Noted
  1. Alerting the financial administrator of a decrease in the available balance.
  2. Expiry of the crowd time
  3. Information about the money transferred to the Fidoo account for the financial administrator.

News

  • Here is some information you might find useful.
  • For example:
    Notification new
  1. Invitations to workshops
  2. Information about new functionalities
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Types of Fidoo cards

The Fidoo card is a classic payment card from Mastercard. The card allows classic payments at a merchant’s terminal, ATM withdrawals or online payments.

Personal Fidoo card

  1. If your name is on the card, it is a personal card.
  2. Only you use this card.

Team Fidoo card

  1. If the card has a team name or a license plate number instead of a name, it is a team card.
    The team card can be named at your discretion, but it must not be the name of the app user to avoid confusion with a personal card.
  2. The team card is shared and can be passed around within the team and can be used by anyone in the team.
  3. However, a team card always has only one holder who is responsible for it.

More about Fidoo cards

Want more information about Fidoo cards? We’ve got the support to do it own separate section.

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Basic safety information

Because we work with corporate finances, it is important to respect certain security rules.

Safety Ten Commandments

We’ve put together a safety ten to help you navigate your way to a safer zone.

Ten Commandments of the Fidoo Card Security

Secure login

Logging in to our web and mobile app has several features that enhance the overall security of your business finances.

  1. Two-factor login – combines login with a username and password, plus an SMS code.
    Two-factor login to Fidoo
  2. Biometrics – login with fingerprint, TouchID or FaceID.
    TouchId to Fidoo

Mobile app

  • Another great security feature is the Fidoo mobile app itself.
  • You receive a push notification every time you make a card payment or ATM withdrawal.
  • You can lock or block Fidoo cards directly in the app.

You can find the mobile app on Google Play or the App Store. The app is free.

Download the Fidoo mobile app

Security FAQs

Yes, you will. Strong authentication for login only requires the receipt of an SMS message, which any mobile phone can handle.

  1. Enter your login details in the login window and confirm with the Login button. A new window will appear to enter the six-digit authentication code (shown below).
  2. Enter the six-digit code you received on your mobile phone and activate the Login without SMS verification for 90 days button on this device by clicking on it below the fill-in field.
  3. Confirm with the Confirm button and the app won’t prompt you for an SMS code for the next 90 days.

You can find out what strong authentication is for and how to set it up on this page.

Feel free to enter your private phone number. It will only be used to receive SMS authorisation codes and we at Fidoo will not use it to send you any commercial or marketing messages unless you have given us your consent to do so. Your phone number is information that only you and your company’s Fidoo Application Lead Administrator have access to.

You can’t access the Fidoo app without a mobile phone. If you don’t need to log in to the app or pay online, you can use your Fidoo card to pay at merchants or withdraw from ATMs without access.

It must always be a mobile phone number that can receive SMS messages.

In principle, there are no technical limitations; the device can be, for example, a desktop computer, a laptop, but also a tablet or a mobile phone with internet access.

Cookies are one element of identification of such a device. Therefore, after deleting them, you need to mark the device as trusted again.

Yes, a single device can designate any number of different users as trusted under its user accounts.

If you’re logging into the app from a device (computer, tablet, laptop, mobile phone, etc.) that isn’t added as trusted, we’ll offer you the option to add it as trusted right on the login screen. Just activate this setting in the window where you enter the SMS verification code. The next time you log in from this device, all you have to do is enter your app ID and password.

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My card settings

To view the card settings

Web app

  1. My Finance – Cards – If you have more than one card, select the card you want to view.
  2. Click on Settings icon (top right) and select Show settings.

Mobile app

  1. Bottom menu – Tabs – click on the tab you want to view.
  2. Click on Settings icon and select More actions – Card settings.
Play Video

What you can see in the card settings

  1. Real card preview
    – Information about who is the current cardholder and who is the card administrator (you can only see in the web version).
    – Alias cards (only visible in the web version).
  2. Information about the charging type set
  3. Information about the options set for using your card for payments
  4. Information on how to set up emails when a top-up, top-up request or payment is approved

Fidoo card settings Fidoo card settings Fidoo card settings

Locking the card

Web app

  1. My Finance – Cards – If you have multiple cards, go to Card Information and select the card you want to lock.
  2. Click to  and enter Temporarily lock

    , or select the Discharge card at the same time check box and confirm with the Lock button.
    Lock your card on the web

Mobile app

Play Video
  1. Bottom menu – Tabs – click on the tab you want to lock.
  2. Click Lock tab and confirm with the Lock button .

Unlocking the card

Web app

  1. My Finance – Cards – If you have more than one card, go to Card Information and select the card you want to unlock.
  2. Click Unlock tab (top right) and confirm with the button.
    Unlocking your card on the web

Mobile app

Play Video
  1. Bottom menu – Tabs – click on the card you want to unlock.
  2. Click Unlock card.

Unblocking a PIN-locked card

Web app

  1. Section
    My Finances
    –
    Cards
     – If you have multiple cards, go to Card Information and click on the card you want to unblock.
  2. In the yellow bar on the right side of the screen, select
    Unblock
     and confirm.

Mobile app

  1. Bottom menu –
    Tabs –
     click on the card you want to unblock.
  2. Click on
    Unblock PIN
     and confirm.

Permanent blocking of the card

  1. My Finance – Cards – If you have multiple cards, go to Card Information and select the card you want to permanently block.
  2. Click on Settings icon (top right) and select Permanently block.
  3. Confirm with the Block Card button .
    Blocking cards on the web

Receiving a team card

Web app

  1. Section Tasks – Confirm change of holder – Open.
  2. Check the Receipt Confirmation box and type Confirm.

Mobile app

  1. Bottom menu More – Tasks – Card Acceptance Confirmation.
  2. Check the Receipt Confirmation box and type Confirm.

Handing over the team card

Web app

  1. My Finances – Cards – If you have multiple cards, go to Card Information and select the card you want to transfer.
  2. Click on Settings icon and select Change Holder.
  3. Select the holder and enter Continue.

Mobile app

  1. Bottom menu – Cards – If you have more than one card, select the card you want to pass on.
  2. Click on Settings iconand select Change Holder.
  3. Select the holder and enter Change.

Frequently asked questions about the web or mobile application

  • Locking the card is temporary and the card can be unlocked and used again.
  • The permanent block is final and the card cannot be used in the future.

Web app

  1. Under My/Corporate Finance → Cards, you will see Card Information on the right side of the screen.
  2. This section shows the balance on the card.

Mobile app

  1. In the Cards section, click on a specific card.
  2. The app will show you information about the balance on the selected card.
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Modify and send the expenditure for approval

Web app

  1. My Finances – Expenses – click on the expense and select Edit.
  2. Fill in the necessary details and select Save or Save and submit for approval.

Mobile app

Play Video

  1. Log in to the app     or select Expenses in the bottom menu.
  2. Click on the expense and select Edit.



  3. Complete mandatory data and select Submit for approval.

Bulk send expenses for approval

Play Video

Required fields

The permanently set mandatory fields are:

  • Name of expenditure
  • Date of expenditure
  • Amount

Without this information, you will not generate an expense.

The optional mandatory fields are:

  • Cargo centre
  • Note
  • Project
  • Receipt

Do not send an expense for approval without this information.

Frequently asked questions about the web or mobile application

  • The basic mandatory fields will be filled in by card payment. If you are creating a cash expense, the application will not allow you to create an expense without entering this information.
  • The optional mandatory fields are set by the company and the company informs you of their settings. If you do not complete this field, the application will notify you when you submit the expense for approval and will not send the expense.

Cost centres can be added to an expense by the expense owner (the one who created the expense) or by the Accountant in the expense edit.

  1. In My/Corporate Finance, select any expense.
  2. On the right side of the screen you will see the detail of the expense along with a button with three dots.
  3. Clicking on this button will take you to the details of the expenditure.
  4. You can add a cost centre to an expense in the Advanced Information section.

You can add as many cost centres as you like to a single expenditure. However, you can always choose only from those that have already been set up for your company by the Accountant.

You can edit an issue when it is in the Open status – i.e. not sent to a supervisor or accountant for approval. If the expense shows as Approved, contact the person in your company with the Accounting role who can reject the expense. This will return its status to Open and you will be able to edit the expense, or in the case of a cash expense you have the option to delete the expense.

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Photographing and attaching receipts/invoices

Web app

  1. My Finances – Expenses – click on the expense to which you want to attach a receipt and select Edit.
  2. Click on and insert the receipt from your computer.
  3. Save or Submit for approval (bottom right).

Mobile app

  1. Log in to the app via the notification you just received or the standard way.
  2. Find the expense you want to attach the receipt to
    and click on it
    . (If you clicked on the notification, you skip this step.)
  3. Choose Add receipt button Add document, insert or take a picture of the receipt and Confirm by entering.




  4. Go back to the list of expenses (top left arrow) or continue and select     Edit or directly Submit for approval.

  5. Fill in the mandatory data, Save or Send for approval.

How do I know if the receipt/invoice is well photographed?

  • It must be complete and contain all the data, just as in paper form.
  • It needs to be easy to read.
  • It shouldn’t be taken from an angle.
  • It must have the correct crop so that you cannot see the background against which you have photographed the receipt.
  • Take the photo in good lighting conditions.
  • There can only be one receipt/invoice per photo.
  • Photograph a multi-page document so that only one page is on each photo.
  • Photograph longer documents in multiple parts to maintain legibility.

Frequently asked questions about taking photos and attaching receipts

  • Make sure the photo of the receipt is not too large.
  • Make sure you have a sufficient network connection, or take a picture of your receipt and try again later.
  • It means that you took a picture of the receipt from a higher angle and the app straightened it. To avoid this, take pictures of receipts from above.
Contact us

Expense Management

FX and foreign payments

Coming soon

Direct Fidoo

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© Direct Fidoo Payments s.r.o. 2023 Powered by Mastercard. Mastercard is a registered trademark of Mastercard International Incorporated. The Fidoo card is issued under license from Mastercard International Inc. Direct Fidoo Payments s.r.o. is a payment institution registered in the list of payment service providers maintained by the Czech National Bank with the authorization to provide payment services pursuant to Section 3 par. 1 lit. b), (c) and (e) of the Payment Act.