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Category: Using the Fidoo card

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Fidoo card renewal

When to renew the card

The standard validity of each payment card is three years. This way, you can always find the month and year to which it applies on your credit card. You will not be able to pay with the card after this date. To avoid a situation where your card is no longer valid and you do not have a new – renewed card available, we automatically start the process of card renewal in advance, i.e. issuing a new card with the same number and a new three-year validity period.

Who can renew the card

  • Two months before the card expires, we inform both the Fidoo’s main administrator and the cardholder that the card is about to expire.
  • From this point on, the chief administrator has a few weeks to decide whether or not to renew your card.

How to confirm receipt of a renewed card

Web app

  1. Tasks section – Renewal card acceptance confirmation – Open.
  2. Check the Receipt Confirmation box and type Confirm.

Mobile app

  1. Bottom menu More – Tasks – click on the Renewal card acceptance confirmation task .
  2. Select Accept Card, the card becomes active.

Frequently asked questions about the web or mobile application

By confirming receipt of the card and activating it, the original card will no longer function and only the renewed card with a new validity period will be valid. So always make sure you already have a new card before confirming receipt of your card.

The original card will expire at the end of its validity and the renewed card will remain inactive until you activate the card by confirming its acceptance.

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Money on the card

Finding your card balance

Web app

  1. My Finance – Cards – If you have multiple cards, go to Card Information and select the card whose balance you want to see.
  2. In on the right side of the screen you can see the available balance on the card and the amount blocked.
    Balance on the card

Mobile app

  1. Bottom menu – Cards – click on the card whose balance you want to see.
  2. In card details you can see the available balance on the card and the amount blocked.
    Mobile card balance

Request for top-up

Web app

  1. My Finance – Cards – If you have more than one card, go to Card Information and select the card you want to top up.
  2. Click on Top up card (top right).
  3. Enter the amount and select Top Up.

Mobile app

Play Video
  1. Bottom menu – Cards – click on the card you want to top up.
  2. Select Charge Card and enter the amount.
  3. Confirm by clicking on the pipe (top right).

Frequently asked questions about the money on your card

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Card acceptance and activation

Activating a new card

Play Video

Web app

  1. Section Tasks – Card Acceptance Confirmation – Open.
  2. Check the Receipt Confirmation box and type Confirm.
  3. Enter the password you use to log in to the app, the card PIN is displayed and the card becomes active.
Play Video

Mobile app

  1. Bottom menu Next – Tasks – click on the Card Acceptance Confirmation task .
  2. Check the box with acceptance confirmation and select Accept Card.
  3. Enter the password you use to log in to the app or your biometric and select Authorise.
  4. The card PIN is displayed and the card becomes active.

Fidoo Card Activation FAQ

A prepaid Mastercard issued to an employee (as a personal card) or to a team (as a team card). You can pay with it all over the world – or wherever Mastercard is accepted.

The Fidoo card is neither debit nor credit, it is prepaid. You can top up your Fidoo account using the Fidoo app and you can only spend up to the top up amount.

The card can only be activated by the user who is listed as the cardholder Only this person can find the task to take over a new or renewed card in his/her application.

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My card settings

To view the card settings

Web app

  1. My Finance – Cards – If you have more than one card, select the card you want to view.
  2. Click on Settings icon (top right) and select Show settings.

Mobile app

  1. Bottom menu – Tabs – click on the tab you want to view.
  2. Click on Settings icon and select More actions – Card settings.
Play Video

What you can see in the card settings

  1. Real card preview
    – Information about who is the current cardholder and who is the card administrator (you can only see in the web version).
    – Alias cards (only visible in the web version).
  2. Information about the charging type set
  3. Information about the options set for using your card for payments
  4. Information on how to set up emails when a top-up, top-up request or payment is approved

Fidoo card settings Fidoo card settings Fidoo card settings

Locking the card

Web app

  1. My Finance – Cards – If you have multiple cards, go to Card Information and select the card you want to lock.
  2. Click to  and enter Temporarily lock

    , or select the Discharge card at the same time check box and confirm with the Lock button.
    Lock your card on the web

Mobile app

Play Video
  1. Bottom menu – Tabs – click on the tab you want to lock.
  2. Click Lock tab and confirm with the Lock button .

Unlocking the card

Web app

  1. My Finance – Cards – If you have more than one card, go to Card Information and select the card you want to unlock.
  2. Click Unlock tab (top right) and confirm with the button.
    Unlocking your card on the web

Mobile app

Play Video
  1. Bottom menu – Tabs – click on the card you want to unlock.
  2. Click Unlock card.

Unblocking a PIN-locked card

Web app

  1. Section
    My Finances
    –
    Cards
     – If you have multiple cards, go to Card Information and click on the card you want to unblock.
  2. In the yellow bar on the right side of the screen, select
    Unblock
     and confirm.

Mobile app

  1. Bottom menu –
    Tabs –
     click on the card you want to unblock.
  2. Click on
    Unblock PIN
     and confirm.

Permanent blocking of the card

  1. My Finance – Cards – If you have multiple cards, go to Card Information and select the card you want to permanently block.
  2. Click on Settings icon (top right) and select Permanently block.
  3. Confirm with the Block Card button .
    Blocking cards on the web

Receiving a team card

Web app

  1. Section Tasks – Confirm change of holder – Open.
  2. Check the Receipt Confirmation box and type Confirm.

Mobile app

  1. Bottom menu More – Tasks – Card Acceptance Confirmation.
  2. Check the Receipt Confirmation box and type Confirm.

Handing over the team card

Web app

  1. My Finances – Cards – If you have multiple cards, go to Card Information and select the card you want to transfer.
  2. Click on Settings icon and select Change Holder.
  3. Select the holder and enter Continue.

Mobile app

  1. Bottom menu – Cards – If you have more than one card, select the card you want to pass on.
  2. Click on Settings iconand select Change Holder.
  3. Select the holder and enter Change.

Frequently asked questions about the web or mobile application

  • Locking the card is temporary and the card can be unlocked and used again.
  • The permanent block is final and the card cannot be used in the future.

Web app

  1. Under My/Corporate Finance → Cards, you will see Card Information on the right side of the screen.
  2. This section shows the balance on the card.

Mobile app

  1. In the Cards section, click on a specific card.
  2. The app will show you information about the balance on the selected card.
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Add a card to your Apple Wallet

  1. Launch the Apple Wallet app on your device (Apple Wallet) :apple_wallet:.
  2. In the Wallet app, click

    :plus_icon:

     .
  3. Tap Debit or credit card to add a Fidoo card.
  4. Click Continue.
  5. Follow the on-screen procedure to add a new card.
  6. If you have an Apple Watch paired, you’ll get the option to add the card to your watch at the same time.

For more detailed information on setting up Apple Pay, follow this link.

Displaying data about the digitisation of the Fidoo card

In the Fidoo web application, you can find information about the digitisation of the Fidoo card in the Cards section – Card Information tab in the details of the selected card:

Information about digitised cards is not available in the Fidoo mobile app. But you’ll find them in Apple Wallet on your device.

Conditions for digitising your Fidoo card

    • The physical Fidoo card must be:

      • personal (not team)

      • Active

    • The Fidoo card insertion device must:

      • support NFC

      • screen lock to be set on it – the phone unlocks after authentication (Face ID, Touch ID, PIN)

      • be iPhone with Face ID, iPhone models with Touch ID except iPhone 5S or iPad Pro, iPad Air, iPad and iPad mini with Touch ID or Face ID, or Apple Watch Series 1 and later

      • have iOS 14 and above to insert the card directly from the Fidoo mobile app

      • contain max. 10 digitised cards

Frequently asked questions

The Team Card cannot be used with Apple Pay. Only the personal Fidoo card can be digitised.

Yes, you can conveniently pay with your Fidoo card through this watch.

Yes, you can visit this website for verification: Apple Pay Compatible Devices – Apple Support (EN).

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Add a personal card to Google Wallet

  1. Launch the Google Wallet app on your device (Google Wallet) .
  2. Click Add to Wallet at the bottom.
  3. Click on Payment Card (you will see all the cards stored under your Google account).
  4. Click on New credit or debit card (you can add a card using the camera or enter the card details manually).
  5. Confirm your choice by clicking Save at the bottom.
  6. After reading the publisher’s terms and conditions, select Accept.
  7. If you are asked to verify your payment method, select your preferred authentication option from the list.
  8. You will then receive a message and email notification that your card has been added and you can make contactless payments in stores, online and in apps where Google Pay is supported

Displaying data about the digitisation of the Fidoo card

In the Fidoo web application, you can find information about the digitisation of the Fidoo card in the Cards section – Card Information tab in the details of the selected card:

Information about digitised cards is not available in the Fidoo mobile app. But you’ll find them in the Google Pay mobile wallet on your device.

Conditions for digitising your Fidoo card

The physical Fidoo card must be:

    • personal (not team)
    • Active

The Fidoo card insertion device must:

    • support NFC
    • have a screen lock set on it – the phone will unlock after authentication (fingerprint, gesture, PIN, etc.)
    • Android 7 and above
    • contain less than 20 digitised cards

Frequently asked questions

The Team Card cannot be inserted into Google Pay. Only the personal Fidoo card can be digitised.

Yes, Google Pay is also available for Fitbit wristbands. So you can conveniently pay with your Fidoo card via this bracelet.

Yes, you can visit this website for verification.

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View transactions

Filter and download card transactions

  1. My Finances – Cards – here you can see all the card transactions you have created.
    Transactions in Fidoo
  2. Click Set filter, set the filtering parameters, and then type Confirm filter.
    Filtering transactions
  3. Click on Download icon to download a filtered transaction report.

View transactions on the card

Play Video

Transaction statuses

Blocked Transaction – the payment has been made but not yet accepted by the merchant, the blockage may last for several days.

Rejected transaction – the payment was not made for some reason (insufficient funds, wrong PIN, expired card, etc.)

Transaction FAQs

  • Check the validity of your card.
  • Make sure you enter the correct details (PIN, card number, expiry date, CVC/CVV code).
  • Make sure you have enough funds on your card.
  • Check that you are allowed the payment method you are trying to pay with.
  • If you have checked all of the above, please contact the customer service line.
  1. My Finance – Cards – Statements – here you can find all monthly statements for your card.
  2. Click on the listing and the details will be displayed on the right side of the screen.
  3. You can download the extract using the Download to pdf button .
  4. In the case of external cards, you can find the statement directly on the bank’s website.
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Payment by card

Paying at the merchant's terminal

  • When paying up to CZK 500, just attach the card to the terminal.
  • For payments of more than CZK 500, hold your card to the terminal and enter your PIN.

Paying on the internet

Web app

  1. After selecting the payment method, you will be redirected to the payment gateway.
  2. Enter the full card number, expiry date, CVV/CVC code and confirm.


    Fidoo card

  3. Log in to Fidoo, where a payment confirmation window will appear.
  4. Click on Approve Payment.
  5. Enter the password to log in to the app and the SMS code that will be sent to your phone and Confirm.
  6. Close the payment confirmation window and return to the merchant’s website.


    External card
    The third step is to confirm the payment on your bank’s website according to their instructions.

Mobile app

  1. After selecting a payment method, you will be redirected to the payment gateway.
  2. Enter the full card number, expiry date, CVV/CVC code and confirm.
  3. Click on the notification you received on your phone.
  4. Click on Approve Payment.
  5. Confirm with a fingerprint, facial scan or PIN to log in to the app.
  6. Close the payment confirmation window and return to the merchant’s website.

ATM withdrawal

  1. Insert your card into the ATM and enter your PIN.
  2. Select Cash Withdrawal, enter or select the amount, confirm and proceed as instructed at the ATM.

MO/TO payments

What are MO/TO payments and what are they used for?

MO-TO payments is the term for transactions that take place “remotely” (i.e. over the phone or email).
They are used, for example. when booking a hotel, renting a car or ordering goods or services over the phone.
In practice, the payment is made by the cardholder providing sensitive card details to the other person without further
security (card number, expiry date and CVC/CVV code) and this payment can then be successfully
implemented.

Currently, MO/TO transactions are already minimally used, as they have been replaced by payment gateways. If
the cardholder encounters this type of transaction, we recommend caution and verification
the trader to whom the data is transmitted.


MO/TO transactions and Fidoo cards

Fidoo cards also support MO/TO transactions while maintaining an appropriate level of security. Already at the moment
activation of the Fidoo card, this payment method is automatically enabled.
However, the way in which the MO/TO enters the payment is often crucial to the success of the payment
processing directly by the merchant where the cardholder makes the payment. To eliminate potential problems
we recommend using payment terminals or payment gateways.

Frequently asked questions about paying by card

This is the three numbers listed on the back of the card by the signature strip. It is a code that is used to identify the card when paying online.

Confirmation via push notification is only available in the current version of the Fidoo mobile app for both iOS and Android. We recommend downloading the latest version.

The second reason may be that the merchant (the e-shop) does not require this method of verification.

With the Fidoo card, you can only top up Google Ads by topping up a specific amount in one go, as follows:

  1. In Google Ads, click on Settings & Billing → Billing → Overview at the top right.
  2. Click on the Make Payment button.
  3. In the window that opens, click Add Credit or Debit Card.
  4. Enter your Fidoo card details and the amount you want to top up.

    After checking your details and confirming, the top-up amount is immediately loaded into your Google account and the transaction is immediately displayed in the Fidoo app.

If you pay by card frequently or for smaller amounts, the merchant’s terminal may not connect to the bank to verify the current balance and charge the payment later. Why is this happening? Every online payment costs something, so some merchants accept small amounts. offline. It also helps them check in faster at the checkout. Thus, the card is not blocked, as is usual, and the merchant simply deducts the payment from the card in a few days, which can put the card in the negative.

It’s good to know that you won’t see the payment in the app if it’s offline. You will only see the payment when the merchant posts it.

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Fidoo card PIN

PIN display

Web app

  1. My Finance – Cards – If you have more than one card, go to Card Information and select the card you want to know the PIN for.
  2. Click Show PIN.
  3. Enter the password to log in to the application and click Confirm password.

Mobile app

  1. Bottom menu – Cards – click on the card you want to know the PIN for.
  2. Click Show PIN Cards and enter your app login password or biometric.
  3. Confirm with the Authorize button.
Zobrazení PINu v mobilní aplikaci Fidoo
Play Video

Change your card PIN

  1. Insert the card into the ATM and enter the old PIN.
  2. Select Change PIN and follow the ATM instructions.

Unblocking a PIN-locked card

Web app 

  1. Section My Finances – Cards – If you have multiple cards, go to Card Information and click on the card you want to unblock. 
  2. In the yellow bar on the right side of the screen, select Unblock and confirm. 

Mobile app 

  1. Bottom menu – Tabs – click on the card you want to unblock. 
  2. Click on Unblock PIN and confirm. 
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© Direct Fidoo Payments s.r.o. 2023 Powered by Mastercard. Mastercard is a registered trademark of Mastercard International Incorporated. The Fidoo card is issued under license from Mastercard International Inc. Direct Fidoo Payments s.r.o. is a payment institution registered in the list of payment service providers maintained by the Czech National Bank with the authorization to provide payment services pursuant to Section 3 par. 1 lit. b), (c) and (e) of the Payment Act.