Useful information and documents

… Or a page where you will find formal information and documents about us and the Fidoo service.

Information on the processing of personal data

We take the protection of personal data seriously. View all information on GDPR.

What about GDPR?

Documents to our service Fidoo

We are completely transparent in terms of business conditions or security ten.

Read information

Travel insurance documents

Do you want all the information about travel insurance from Direct insurance company, which is our partner?

More about insurance

Complaints

Need to figure out how to claim an unauthorized transaction or file a complaint with Fidoo?

More about complaints

Cookies for Fidoo.com

How we work with cookies on our website Fidoo.com.

Cookies for the Fidoo application

How we work with cookies in our Fidoo web app, which you use every day.

Code of Ethics
Fidoo

Read what ethical ten we follow throughout the company.

The technical requirements

You will learn why our applications work exclusively in the so-called online mode.

More about requirements

Information
Security

Do you want to learn how we handle IT information security?

More about safety

Connecting via
API

Thanks to a fancy API, you can easily transfer your data to the Fidoo app.

Fidoo cards
and payments

Information on Fidoo cards and their safe use.

More about the cards

What is FATCA
and CRS

Foreign Account Tax Compliance Act and the Common Reporting Standard in relation to Fidoo.

More about FATCA/CRS

Whistleblowing

Want to know how we proceed with whistleblowing?

More information

Expense Management

FX and foreign payments

Coming soon

Direct Fidoo

© Direct Fidoo Payments s.r.o. 2023 Powered by Mastercard. Mastercard is a registered trademark of Mastercard International Incorporated. The Fidoo card is issued under license from Mastercard International Inc. Direct Fidoo Payments s.r.o. is a payment institution registered in the list of payment service providers maintained by the Czech National Bank with the authorization to provide payment services pursuant to Section 3 par. 1 lit. b), (c) and (e) of the Payment Act.