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Useful information and documents

… Or a page where you will find formal information and documents about us and the Fidoo service.

Documents to our service Fidoo

We are completely transparent in terms of business conditions or security ten.

Read information

Complaints

Need to figure out how to claim an unauthorized transaction or file a complaint with Fidoo?

More about complaints

Information on the processing of personal data

We take the protection of personal data seriously. View all information on GDPR.

What about GDPR?

AML

Our action on AML law obligations.

More about safety

Information
Security

Do you want to learn how we handle IT information security?

More about safety

Whistleblowing

Want to know how we proceed with whistleblowing?

More information

What is FATCA
and CRS

Foreign Account Tax Compliance Act and the Common Reporting Standard in relation to Fidoo.

More about FATCA/CRS

Code of Ethics
Fidoo

Learn about the code of ethics we follow throughout the company and with our partners and collaborators.

View code

Cookies for Fidoo.com

How we work with cookies on our website Fidoo.com.

Our cookies

Cookies for the Fidoo application

How we work with cookies in our Fidoo web app, which you use every day.

Our cookies

The technical requirements

You will learn why our applications work exclusively in the so-called online mode.

More about requirements

Fidoo cards
and payments

Information on Fidoo cards and their safe use.

More about the cards

Connecting via
API

Thanks to a fancy API, you can easily transfer your data to the Fidoo app.

More about API

Travel insurance documents

Do you want all the information about travel insurance from Direct insurance company, which is our partner?

More about insurance

Expense Management

FX and foreign payments

Coming soon

Direct Fidoo

Nastavení cookies

© Direct Fidoo Payments s.r.o. 2023 Powered by Mastercard. Mastercard is a registered trademark of Mastercard International Incorporated. The Fidoo card is issued under license from Mastercard International Inc. Direct Fidoo Payments s.r.o. is a payment institution registered in the list of payment service providers maintained by the Czech National Bank with the authorization to provide payment services pursuant to Section 3 par. 1 lit. b), (c) and (e) of the Payment Act.