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Month: March 2021

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Changes to settings

  1. Section Settings – Company – Fidoo account.

Click Change settings to make the following changes:

  • collections,
  • notification of the balance on your Fidoo account,
  • generation of automatic Fidoo account statements.
Fidoo account settings
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Fidoo billing and fees

Fidoo account balance

  1. Corporate Finance – Fidoo Account section – click on Fidoo Account and Card Overview.
  2. Enter the date and click on Download PDF.

Export from Fidoo account

Setting up invoice sending

  1. Section
    Settings – Company – Billing
  2. Click

    to activate/deactivate sending invoices by e-mail
  3. Select who will receive the invoice by email by ticking the key role, selecting a user or entering an address and
    Save your changes
    .

Invoices can be found in the Corporate Finance – Invoices and Fees section, where you can download the invoice for the month in PDF format.

Fee statements in the Corporate Finance – Invoices and Fees section, where you can download the statement for the month in PDF format.

The invoiced amount is automatically debited from the Fidoo account at the beginning of the month following the month of invoicing. If your Fidoo account is not sufficient, you will be asked to top up your account by email.

If you have set up the generation of statements (link), you can find them in the Corporate Finance – Fidoo Account section under the Statements tab.

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Travel guide

English version

When you open the logbook, the current month and vehicle list will be displayed. To switch to another month, click on the arrows placed next to the name of the month.

Filling in the logbook

When filling in the logbook, the application saves continuously, so there is no need to click the Save button, which is not found in this section.

  1. My Finance – Logbook – click on the vehicle whose logbook you want to fill in.
  2. Before you start filling in individual journeys for the first time, fill in the initial odometer reading at the beginning of the month. By filling in the runs one by one, you will be able to calculate the ending balance. If you also fill in the final status, the app will show you the number of kilometres you need to enter for the month.

  3. On the desired day, select the type of journey and fill in the mandatory fields for the journey: from where, to where, length in km, starting and ending odometer reading, journey time, break and purpose (in the case of a private journey, the last 2 fields do not need to be filled in).
  4. After filling in all the days in the month when the car was used, select Sign and Sign again.

Entering a reverse journey

  1. My Finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Ride back.
  3. All mandatory fields are automatically filled in, the departure time is delayed by 1 hour after the arrival time.

Repeating the ride

  1. My Finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Repeat Ride.
  3. In the calendar that appears, select the days when the trip was repeated and enter Repeat.

Deleting a ride

  1. My Finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Delete.

Frequently asked questions about the Journey Book

In the BETA version it is possible to sign the logbook without all the necessary data required by law. Only distance or speedometer information is required. When signing the logbook, you will get a message that the logbook cannot be signed for some reason or that some journeys are not complete according to the government regulation. You can verify this information by clicking on the bulb which will be displayed next to the route of the incomplete journey, but even if you don’t correct the errors, you can sign the logbook.

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Correct identity verification

What does AML proxy mean?

AML law = anti money loundering = anti money laundering law

The AML proxy is the person who is responsible for identifying card users in the application. Every 12 months they undergo online training to learn about legislation and regulatory regulations. Identification must be made for each user who becomes a personal or team card holder.

Note: An unauthenticated user will not be able to activate a new card in the app or take over a team card until they have been identified.

Documents that may be presented at identification

  • Identity card
  • Belt
  • EU ID

Visual user identification

  • Identity card authenticity check – damage, cut corner, taped over, etc.
  • Identity card validity check – check the “valid until”.
  • Photo check – check that the photo on the document matches the person who presented the document.

User identification

  1. Settings – People – click on the user you want to identify.
  2. Click on Settings icon and select Make Identification.
    or
  3. Click Make Identification in the orange bar on the right side of the screen.
  4. Fill in the required data and Save settings.

Approval of user identification

  1. Tasks section – click on Approve User Identification and Open.
  2. Check the details, tick the confirmation box and enter Confirm.

Rejecting user identification

  1. Section Tasks – click on Approve user identification and Open.
  2. Check the data and if it is not in the poline, select Reject,write the reason for rejection and click on the Reject button.

Change of identification data

  1. Settings – People – select the user you want to change.
  2. Click on Settings icon and select Edit Identification.
    User identification
  3. Enter the new data and Save settings.

  • A PEP, or Politically Exposed Person, is an individual who

    is or was

    in a major public office of regional, national or even greater significance.
  • As part of the verification of the cardholder’s identity, it is the duty of the AML Act to determine whether the person is a PEP.
  • A complete list of Politically Exposed Persons can be found here: PEP
  • Yes, he can hold Fidoo cards. U PEPa we just need the more thorough verification that the AML law requires.
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Vehicle Settings and Logbook

Vehicle settings

Section Settings – Vehicles.

Manual settings

  1. Select Add Vehicle (top centre), fill in the necessary details and Save.

Import vehicle list

  1. Click on

    – Import vehicles.
  2. Download and fill in the prepared sample file.
  3. Click Choose File, find the file on your computer and select Import.

Deleting a vehicle

  1. Section Settings – Vehicles.
  2. Click on the vehicle you want to delete and click

     select Delete vehicle.
  3. Confirm with the Delete button.

Export of vehicles

  1. Section Settings – Vehicles.
  2. Set the filter and click on

Select the format and click Export.

Vehicle management

Vehicle activation/deactivation

  1. Settings – Vehicles – click on the vehicle you want to activate/deactivate.

The vehicle is active:

  1. Click on

    and select Deactivate vehicle.

The vehicle is deactivated:

  1. Click on Activate vehicle in the red bar.

Vehicle modification

  1. Settings – Vehicles – click on the vehicle you want to edit.
  2. Click on the green Edit sign (right side of the screen).
  3. Edit the required data withSave.

Travel guide

Filling in the logbook

When filling in the logbook, the application saves continuously, so there is no need to click the Save button, which is not found in this section.  
  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you want to fill in.
  2. Before you start filling in individual journeys for the first time, fill in the initial odometer reading at the beginning of the month. By filling in the runs one by one, you will be able to calculate the ending balance. If you also fill in the final status, the app will show you the number of kilometres you need to enter for the month.

  3. On the desired day, select the type of journey and fill in the mandatory fields for the journey: from where, to where, length in km, starting and ending odometer reading, journey time, break and purpose (in the case of a private journey, the last 2 fields do not need to be filled in).
  4. After filling in all the days in the month when the car was used, select Confirm and then Confirm again.

Entering a reverse journey

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Ride back.
  3. All mandatory fields are automatically filled in, the departure time is delayed by 1 hour after the arrival time.

Repeating the ride

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Repeat Ride.
  3. In the calendar that appears, select the days when the trip was repeated and enter Repeat.

Deleting a ride

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Delete.

Confirmation of the logbook

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you want to confirm.
  2. Check and edit the information you entered, if necessary, and select Confirm and Confirm again.

Rejection of the logbook

  1. Corporate Finance – Logbook – click on the vehicle assigned to the user whose logbook you want to check.
  2. If the data does not correspond to reality and you wish to make an adjustment on the driver’s side, select Reject (top right), specify the reason and click Reject.

Sending a reminder to fill in the logbook (only available for assigned vehicles)

  1. Section Corporate finance – Logbook – select a vehicle whose logbook is not confirmed.
  2. Click Remind and Send.

Frequently asked questions about the Journey Book

In the BETA version, it is possible to validate the logbook without all the necessary data required by law. Only distance or speedometer information is required. When confirming the logbook, a message will be displayed stating that the logbook cannot be confirmed for some reason or that some journeys are not complete according to government regulations. You can verify this information by clicking on the bulb that appears next to the route of an incomplete journey, but even if you don’t correct the errors, you can still validate the logbook.

Vehicle settings

Section Settings – Vehicles.

Manual settings

  1. Select Add Vehicle (top centre), fill in the necessary details and Save.

Import vehicle list

  1. Click on

    :three-armed:

     – Import vehicles.

  2. Download and fill in the prepared sample file.

  3. Click Choose File, find the file on your computer and select Import.

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Two-factor login to the application

What is two-factor login

Two-factor login helps you increase the security of access to the Fidoo app and prevents abuse.

This means that the user must pass through two security factors to log into the application.

  • The first factor is your password, which you set when you first log in. You can change your password in the app.
  • The second factor is either a one-time SMS with an authentication code sent each time you log into the Fidoo app or logging in from a trusted device. When you add a trusted device, a one-time authentication via SMS code is performed, after which the code is no longer required. However, if you log in to the Fidoo app from another device, you will again be prompted to authenticate via SMS code.

This whole login security system is called Strong Customer Authentication (SCA) and we are required by law to strongly authenticate every user when they enter the Fidoo application.

What strong authentication login looks like

Frequently asked questions about two-factor login

Yes, you will. Two-factor authentication for login requires only the receipt of an SMS message, which any mobile phone can handle.

If you do not want to fill in a verification code in addition to your login name and password every time you log in to Fidoo, you can enable the Login without SMS verification feature in the app for 90 days.

  1. After entering the login details and confirming with the Login button, a new window will appear for entering the six-digit verification code (shown below).
  2. A code has been sent to your mobile device, which you enter in the fill-in box.
  3. Below the fill-in box, you will see the option to Login without SMS verification for 90 days on this device.
  4. Click on it – instead of the grey box saying No, you now see a green box saying Yes. Confirm the action with the Confirm button and the app won’t prompt you for an SMS code for the next 90 days.

You can find out what strong authentication is for and how to set it up on this page.

Feel free to enter your private phone number. It will only be used to receive SMS authorisation codes and we at Fidoo will not use it to send you any commercial or marketing messages unless you have given us your consent to do so. Your phone number is information that only you and your company’s Fidoo Application Lead Administrator have access to.

You can’t do it without a cell phone. If you haven’t needed to log into the Fidoo app or pay online yet, then nothing has really changed for you.

We recommend entering your private mobile phone number.

In principle, there are no technical limitations; the device can be, for example, a desktop computer, a laptop, but also a tablet or a mobile phone with internet access.

Cookies are one element of identification of such a device. Therefore, after deleting them, you need to mark the device as trusted again.

Yes, a single device can designate any number of different users as trusted under its user accounts.

If you are logging into Online Banking from a device (computer, tablet, laptop, mobile phone, etc.) that is not added to your trusted devices, we will offer you the option to add it to your trusted devices directly on the login screen. You can then just confirm this by SMS. The next time you log in from this device, all you have to do is enter your internet banking ID and password.

Contact the Main Application Administrator and check the accuracy of your phone contact.

We will consider the device you designate as secure (trusted) and for 90 days you can log in with your username and password without having to enter the SMS verification code sent to your mobile phone. After 90 days, you must re-designate the device as trusted and confirm this choice with an SMS verification code.

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