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Day: March 26, 2021

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Troubleshooting

Transaction listing does not match

Fidoo only includes transactions that have cleared in the statement. It may therefore happen that a transaction made at the end of the month will be included in the following month’s statement. You can find these blocked transactions using the following filter:

  1. Section Corporate Finance – Cards – Transactions tab.
  2. Click Set up filter, select the period and check Blocked only or other parameters and enter Confirm filter.

Blocked transactions will appear in the list on the left side of the screen and you can download them using the button Download icon

Blocked transaction means money blocked on the card, i.e. waiting to be cleared by the merchant. The speed of payment settlement is determined, for example, by the merchant’s payment system settings, the amount the customer spends, or the type of terminal through which the payment is made. The amount may also change (for example, due to a change in the exchange rate). For this reason, we recommend that you do not account for these transactions and deal with them after they have been cleared by the merchant.

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Export Fidoo account

Creating a Fidoo account export

  1. Section Accounting agenda – Export Fidoo account.
  2. Select the period (top right) and enter Export.
  3. Fill in the name and select Create export.

Download the Fidoo account export

  1. Section Accounting agenda – Export Fidoo account.
  2. Click on the export you want to download and type Download data.

Deleting a Fidoo account export

  1. Section Accounting agenda – Export Fidoo account.
  2. Click on the export you want to delete, type Delete and confirm with the Delete button.
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Exporting the cessionals

Creating an export of receipts

  1. Section Accounting agenda – Export of receipts.
  2. Select the period (top right) and enter Export.
  3. Fill in the name and select Create export.

Withdrawal of export of assignments

  1. Section Accounting agenda – Export of receipts.
  2. Click on the export you want to download and type Download data.

Deleting export of assignments

  1. Section Accounting agenda – Export of receipts.
  2. Click on the export you want to delete, type Delete and confirm with the Delete button.
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Exporting card transactions

Creating an export of card transactions

  1. Section Accounting agenda – Export of card transactions.
  2. Select the period (top right) and enter Export.
  3. Fill in the name and select Create export.

Withdrawal of card transaction export

  1. Section Accounting agenda – Export of card transactions.
  2. Click on the export you want to download and type Download data.

Deleting the export of card transactions

  1. Section Accounting agenda – Export of card transactions.
  2. Click on the export you want to delete, type Delete and confirm with the Delete button.

Card Transaction Export FAQs

Since the wallet is always one for one currency and employee, you can just use transaction filtering by currency. You can find it in My/Corporate Finance → Cash under the Transactions tab.

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Export expenditure

Creating an export of expenses

  1. Section Accounting agenda – Export of expenses.
  2. Select Set up filter (right), enter the necessary data and confirm by clicking Filter expenses.
  3. Click Export (bottom right), fill in the name and select Create Export.

Withdrawal of export expenditure

  1. Section Accounting agenda – Export of expenses.
  2. Click on the export you want to download and type Download data.

Deleting the export of expenses

  1. Section Accounting agenda – Export of expenses.
  2. Click on the export you want to delete, type Delete and confirm with the Delete button.

FAQs on exporting expenses

  1. In My/Corporate Finance → Expenses.
  2. Click the Export Expenses arrow button and select With receipts.
  3. A zip file containing the receipts in the format in which they were added to the application is downloaded to your computer.

Keep in mind that the filter settings will affect what data (and receipts) will be downloaded.

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Approval and rejection of top-up card applications

Approval of a top-up card application

Web app

  1. Approvals section – tab Recharge Cards –click on the card you want to approve.
  2. Select Approve (bottom right).


Mobile app

  1. Bottom menu Approvals – tab Recharge –Click on the tab you wish to approve.
  2. Select Approve and Close.

Rejection of a top-up request

Web app

  1. Approvals section – tab Recharge Cards –click on the card you want to reject.
  2. Select Reject (bottom right).
  3. Give a reason and Confirm.


Mobile app

  1. Approvals section – tab Recharge –Click on the tab you want to reject.
  2. Select Reject.
  3. Give a reason and select Reject.
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Approval and rejection of assignments

Approval of assignments

Web app

  1. Approvals section – tab Expenses and Receipts – click on the person you want to approve.
  2. Click on the name of the receipt and check it.
  3. Click on Approve Request/Report in the detail of the assignment.

  4. In the case of Bulk Approval, tick the receipts and the accompanying expenses you wish to approve (box to the right of each item).

  5. Select Approve Selected (bottom right) and confirm with the Approve Items button.

Mobile app

  1. Bottom menu – Approvals – tab Honours.
  2. Click on the receipt you want to approve and check it.
  3. Select Approve and Confirm and Close.

Rejection of assignments

Web app

  1. Approvals section – tab Expenses and Receipts – click on the person you want to approve.
  2. Click on the name of the receipt and check it.
  3. Click on Reject Request/Message in the detail of the assignment.
  4. Fill in the reason and select Reject.

  5. In the case of Bulk Approval, tick the receipts and the accompanying expenses you wish to reject (box to the right of each item).

  6. Select Reject Selected (bottom right).
  7. Specify the reason and select Reject Items.

Mobile app

  1. Bottom menu – Approvals – tab Honours.
  2. Click on the assignment and type Reject..
  3. Fill in the reason and select Reject.

Yes, partly. In the bottom bar under the Approvals section, select the Honours tab. Click on the detail of the assignment from which you can approve or reject it.

However, you will only find reports in the list of receipts that have all attached expenses in the To be approved status. Other messages can only be found in the web app. 

In the case of project approval settings, assignments can only be approved in the web application.

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Approval and rejection of expenditure

Authorisation of expenditure

Web app

  1. Approvals section – tab Expenses and Receipts – click on the person you want to approve.
  2. Click on the name of the expense and check or edit it.
  3. Select Approve Expense in the expense detail.

  4. Bulk approval – tick the expenses you want to approve, either individually or in bulk:
    a. Individually – window on the right for each expense
    b. Bulk – window on the right above all expenses

  5. Select Approve Selected (bottom right) and confirm with the Approve Items button.


Mobile app

  1. Bottom menu – Approvals – Expenditure tab.
  2. Click on the expense you want to approve.
  3. If necessary, select Edit, edit the data and Save.

  4. Select Approve and Confirm.

Rejection of expenses

Web app

  1. Approvals section – tab Expenses and Receipts – click on the person you want to approve.
  2. Click on the name of the expense and check it.
  3. Select Reject Expense in the expense detail.
  4. Fill in the reason and select Reject.

  5. For Bulk Approval, tick the expenses you want to reject, either individually or in bulk:
    a. Individually – window on the right for each expense
    b. Bulk – window on the right above all expenses

  6. Select Reject Selected (bottom right).
  7. Fill in the reason and select Reject items.


Mobile app

  1. Bottom menu – Approvals – Expenditure tab.
  2. Click on the expense and type Reject.
  3. Fill in the reason and select Reject.

Frequently asked questions about the web or mobile application

The issue is returned to the user for further editing. At the same time, the user will receive an email stating the reason for the rejection.

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How approval works in Fidoo

Approval process in Fidoo

When an expense is created, a receipt is created, or a recharge card request is sent, the approver is informed of the item to approve as follows:

Expenses and receipts

  • In the web application, a number (number of items to be approved) will appear in the Approvals section.
  • In the mobile app you will informed by based on your notification settings.

Requests to top-up the employee card

  • In the web application, a number (number of items to be approved) will appear in the Approvals section.
  • The mobile app will notify you with a notification as soon as a top-up request is sent.

Who is the approver

  • An approver is an application user who approves card recharge requests, expenses and/or receipts sent to them.
  • When you become an approver, you will see a new section in the app called Team Finance. This section displays the cards, expenses and/or receipts of all users for whom you are an approver.

Hierarchy of approval

Approval at company level

  • This is the most general form of approval, where the same approver is set for all users.

Approval at team level

  • The user selected as the team manager sees the team members’ expenses and usually becomes the approver.

Approval at project level

  • For each project that is entered in theapplication, , it is specified who is its approver. When a user enters a project into an expense or assignment, the user specifies to whom it will be sent for approval.

Individual approval

  • Each user has their own approver set up, but when selecting Project Approval, the individual settings cannot be applied to approve expenses and receipts.
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Edit users

Edit user identification

  1. Settings – People – click on the user you want to edit.
  2. Click on :trojrypák: and select Edit Identification.
  3. Edit the necessary fields and Save settings.

Edit user profile (phone, position, employee number)

  1. Settings – People – click on the user you want to edit.
  2. Click on :trojrypák: and select Edit Profile.
  3. Edit the necessary fields and Save settings.

In the user profile, you can also assign a default cost centre or project to a specific user, which will then be pre-populated on that user’s expenses and travel orders. The user will also be able to change this pre-filled cost centre or project as required when entering the expense or voucher.

Change user rights and roles

  1. Settings – People – click on the user you want to edit.
  2. Click on :trojrypák: and select Edit rights.
  3. Check/uncheck the rights you want to assign or remove and Save.

Modification of the key role of accountant/treasurer/fleet manager

  1. Settings – People – click on the user you want to edit.
  2. Click on :trojrypák: and select Edit Key Roles.
  3. Add/remove the user from the role and confirm with the Yes, I confirm button.

Ordering travel insurance

  1. Settings – People – click on the user you want to insure.
  2. Click on :trojrypák: and select Order Insurance.
  3. Select one of the options and click on Order Standard or Plus Insurance.
  4. Confirm with the Order insurance button.

Cancellation of travel insurance

  1. Settings – People – click on the user you want to cancel insurance for.
  2. Click on :trojrypák: and select Terminate Insurance.
  3. Confirm with the Cancel Insurance button.

Pocket allowance settings

  1. Settings – People – select the person you want to set the pocket money for.
  2. Click on :trojrypák: and select Pocket Money Settings.
  3. Check/uncheck the box to enable/disable the foreign business travel allowance and Save.

Notification settings

  1. Section Settings – People – Select the user you want to set notifications for.
  2. Select a tab Notifications and tick Individual settings.
  3. By sliding the button /to turn on/off messages or notifications, and Save.

Deleting a user

  1. Settings – People – select the user you want to delete.
  2. Click on :trojrypák: and select Delete user.
  3. Confirm with the Delete user button.
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