If you feel that we have not complied with any of our obligations under the framework agreement, business conditions or if you do not agree with the specific procedure or action of our employee, be sure to let us know.
For this purpose, you can use the link on the form below or contact us directly at

Did you find a transaction in the Fidoo application that you did not make, the payment was canceled in the wrong amount, or someone made unauthorized transactions on the stolen card?

First, please make sure that the payment was not actually made by you or someone close to you (co-worker, family member, etc.). If your card has been stolen or misused, block it immediately. Below you will find the complaint procedure and forms for claiming transactions. If you are claiming more than one transaction, also fill in the document list of claimed transactions.

In some cases, it is necessary to contact the trader before filing a complaint. This applies in particular to cases related to incorrect settlement of the transaction or non-delivery of the service. In these cases, the card company is required to document your communication with the merchant. If the trader does not communicate with you or you do not agree with him on resolving the situation, write to us and we will resolve the situation. Our Client Care Center will keep you informed about the progress of your complaint procedure.

If you are unsure about anything, you can contact us at any time by e-mail or by calling 290 290 290.